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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q59-Q64):

NEW QUESTION # 59
You need to configure entitlements for contracts.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

NEW QUESTION # 60
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Clone the satisfaction survey and customize the questions.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-basicsurvey#clone-or-import-an-existing-survey

NEW QUESTION # 61
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 62
You need to identify who has access to the Schedule tab and the name of the table that should be used.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 63
You need to implement a solution to provide the technician's utilization.
Which solution should you use?

A. Change the board view settings.
B. Use custom web resources.
C. Create multiple schedule board tabs.
D. Use default schedule board with filters.

Answer: C

NEW QUESTION # 64
......

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Test Microsoft MB-230 Simulator | Reliable MB-230 Exam Sample

MB-230 test-preparation routine proven to help you pass the exams

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q59-Q64):

Realistic Test MB-230 Simulator & Accurate Microsoft Certification Training - Effective Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant